Skotel Alpine Resort, Whakapapa ~ Reviews, Room Choices & Prices 2025

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Key details

About the Resort

1 Ngauruhoe Place, Whakapapa Village, Tongariro National Park. 3951, Whakapapa, New Zealand, SH 48

Skotel Alpine Resort is New Zealand's highest hotel, located in Whakapapa Village, at the foot of Mount Ruapehu within the UNESCO dual-world-heritage Tongariro National Park. The resort harnesses the breathtaking natural beauty of the surrounding alpine landscapes, offering a unique base for exploring the acclaimed hiking trails and ski fields. It is conveniently positioned on the Thermal Explorer & Volcanic Loop Touring Routes, providing guests with an opportunity to discover the dramatic volcanic terrain of the North Island. With a range of room types and facilities, Skotel caters to adventurers and families alike.

Location

Situated approximately halfway between Auckland and Wellington, Skotel Alpine Resort enjoys a prime location near several attractions, including the Tongariro Alpine Crossing and Whakapapa Ski Field. The resort is within a short distance to key hiking trails and the Tongariro National Park Visitor Centre, providing easy access for guests. Shuttle services to various local attractions are available, enhancing convenience for outdoor adventures.

Rooms

Skotel Alpine Resort offers a variety of accommodations to suit different needs, including Standard Queen Rooms, Family Suites, and back to basics cabins. Each room features modern amenities such as free and unlimited Wi-Fi, a mini fridge, and tea and coffee making facilities. Notable options include stunning views of Tongariro National Park and the majestic peaks of Ngauruhoe and Ruapehu from the floor to ceiling doors and windows. Family accommodations can sleep up to eight guests and include private outdoor balconies.

Eat & Drink

The Skotel Restaurant & Bar offers a menu showcasing local New Zealand produce, including a full à la carte dinner selection and buffet breakfast options. Guests can enjoy a relaxed dining atmosphere, with the option for takeaway meals to cater to outdoor activities. The bar, which opens at 4:00 PM, features a comprehensive drink selection and a bar food menu. Meals can be enjoyed on the terrace, offering breathtaking views of the surrounding nature.

Leisure & Business

Onsite leisure facilities at Skotel Alpine Resort include a gym, sauna, and games room, ensuring a mix of relaxation and entertainment after outdoor activities. Guests can unwind in the outdoor spa or take advantage of ski rental services available at the resort. During the winter season, Skotel provides door-to-door shuttle services to the ski fields, while summer brings opportunities for guided hikes and adventure activities in the nearby national park.

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Select your room type

The resort provides a range of accommodations, including double rooms, family rooms, and suites, all with breakfast, free cancellations, and exclusive deals.

Backpackers Double Room

Max:

2 persons

8 m²

Bed options:

1 Double bed

Heating

room details

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Backpacker Bunk Room

Max:

3 persons

8 m²

Bed options:

2 Bunk beds

Heating

room details

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King Room

Max:

2 persons

30 m²

Bed options:

1 King-size bed

Landscape view

Shower

Heating

room details

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Getting around

Explore available ways to reach your dream destination

City Centre

Whakapapa100 m

Airports

Taupo (TUO) 91.2 km

Wanganui (WAG) 141.2 km

Facilities

Enjoy a range of amenities at the resort designed for your comfortable stay and remarkable experiences.

Relaxing Sauna!

“The sauna and spa facilities were perfect for winding down after a long day of skiing; the warmth was just what I needed.” view full review

Excellent Restaurant!

“Dining at the restaurant was a delight; the food was outstanding, and the cozy interior made the experience even better.” view full review

Fun Kids Area!

“The children's playroom kept my little ones entertained for hours with a wide selection of toys and games, making our stay much easier.” view full review

Accessible Facilities

“The hotel had great accessibility features, allowing everyone to enjoy the amenities without any hassle.” view full review

General

No smoking on site
Parking
Safe deposit box
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Luggage storage
Coffee shop
Smoke detectors
Fire extinguishers
Key access

Sports & Fitness

Fitness centre
Skiing
Hiking
Horseback riding
Cycling
Table tennis
Fishing

Guest Parking

Shared kitchen
Electric kettle
Cookware/ Kitchen utensils

Services

Paid shuttle service
Housekeeping
Ski equipment hire
Laundry
Tours/Ticket assistance
Shops/Commercial services
Welcome drink

Dining

Restaurant
Snack bar
Bar/ Lounge area
Outdoor dining area
Picnic area/ Tables
Packed lunches
Special diet menus

Business

Fax/Photocopying

Children

Cots
Children's buffet
Children's play area
Game room

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Sun terrace
Garden area
BBQ facilities
Leisure/ TV room
Sauna
Jacuzzi

Room features

Free Wi-Fi in rooms
Heating
Sitting area
Patio
Terrace
Garden furniture
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Shared kitchen
Electric kettle
Cookware/ Kitchen utensils

Media

Flat-screen TV

Room decor

Carpeted floor

Location

1 Ngauruhoe Place, Whakapapa Village, Tongariro National Park. 3951, Whakapapa, New Zealand, SH 48

Map view

1 Ngauruhoe Place, Whakapapa Village, Tongariro National Park. 3951, Whakapapa, New Zealand, SH 48

City landmarks

Tongariro Northern Circuit

Taranaki Falls

2.3 km

Manawatu-Wanganui 3989

Whakapapanui walk at Tongariro National Park

2.4 km

Bruce Road Iwikau Village

Mead's Wall

3.9 km

Waterfall

Tawhai Falls

3.8 km

Store

Whakapapa

4.3 km

Iwikau Village

4.3 km

Ruapehu District 4691

Whakapapaiti Hut

4.7 km

Nearby

Tongariro National Park

Tama Lakes

140 m

Ruapehu District

Whakapapa Nature Walk

140 m

Ruapehu District

Ridge Walking Track

140 m

Mahuia Rapids

140 m

Restaurants

Ruapehu Restaurant

350 m

State Highway 48 Bayview Chateau Tongariro

Ruapehu Lounge Bar

370 m

State Highway 48 Chateau Tongariro Hotel

Ruapehu Room

300 m

Restaurant

Reviews and Ratings

Feedback from previous guests about their experience. <br />

74%

liked the resort and would come back

7.4/10

Very good

Rooms

7.0

Location

9.8

Service

7.4

Dining

6.4

George

United Kingdom, January 2025

8.4/10

The stay was refreshing with clean, comfortable rooms and a warm atmosphere. The location is perfect for hiking enthusiasts, right by stunning trails. While I loved the restaurant's offerings, the dining experience could use some improvement in timing. The facilities are well-kept, but a few aspects like the room amenities and plug availability could be better managed.

Rooms

7.0

The room was quite small but perfectly adequate for our group. We did encounter a broken safety bar on the top bunk, which was promptly fixed but still felt a bit wobbly. With only one plug available for charging devices, it would be wise to bring a multi-plug if you're traveling with friends.

Service

9.0

The service was excellent – the staff were all genuinely friendly and provided tons of useful advice for our hiking adventures. They were very accommodating and made the experience even better.

Location

10.0

The location is a standout feature, with the entrance to incredible hiking trails practically on the doorstep. We felt we were truly in the midst of nature, surrounded by the beauty of the national park.

Dining

8.0

The on-site restaurant served great food that was just what we needed after a long day of hiking. The selection was tasty, and it felt like good value, though one meal did take longer than expected.

Facilities

8.0

The communal facilities, including the kitchen and bathrooms, were very clean and well-maintained, which added to the overall comfort during our stay. However, the spa's limited hours could be a drawback for some.

Joseph

United Kingdom, December 2024

5.8/10

Our stay had its highlights and pitfalls. The stunning views and charming interior left a lasting impression, but the dining experience fell short with delayed service and bland food. While some staff were great, there were issues with noise and the overall check-out process that marred our exit. If you prioritize a good night's sleep and food, you might want to time your visit better.

Rooms

6.0

The room was quite standard, with thin walls that made for a noisy stay. The view of the mountains was a definite plus, and it felt warm and inviting.

Service

5.0

Most staff were friendly and helpful, particularly in the restaurant, but the front desk staff on check-out seemed more concerned with rushing us out than addressing our concerns.

Location

9.0

The location is great with breathtaking views, perfect for accessing nearby attractions. Being close to shuttle pick-up for crossings was very convenient.

Dining

5.0

Dining was disappointing; we had to wait a long time for our food, and it arrived cold and lacking flavor. Reservations are definitely needed for dinner.

Facilities

5.0

Facilities were fairly basic but fit the rustic charm of the area; however, cleanliness could have been improved.

Reese

United Kingdom, November 2024

8.2/10

This hotel is a good choice if you're looking for a cozy stay near beautiful hiking trails. The dining options were great at reasonable prices, and the ambiance of the restaurant was lovely. However, the noise from slamming doors in the hallway can be quite disruptive, and the building shows its age with creaks from the wooden lodge. Overall, it's a great value for money, especially the dining experience.

Rooms

7.0

The room I stayed in was clean and warm with a nice sunset view from the balcony. However, it faced a hallway door that got a bit noisy in the mornings, which disturbed my sleep.

Service

9.0

The staff provided hands-on and friendly service, making me feel welcomed throughout my stay.

Location

10.0

The location is perfect for those wanting access to the great walking circuits and the nearby ski field. It couldn’t get any better for outdoor enthusiasts!

Dining

8.0

I really enjoyed my meals in the restaurant. The food was quite good, with the chicken burger being a standout for the entire trip.

Facilities

7.0

Although the hotel has a charming old-world vibe, some aspects could use updating, but overall, it's functional and suited my needs.

Victoria

United Kingdom, October 2024

7.8/10

My stay at Skotel Alpine Resort had its ups and downs. The cottage was warm and family-friendly, perfect for our kids, and the staff were accommodating. On the downside, I found the ski gear rental experience frustrating due to unhelpful staff, which cast a shadow on our overall enjoyment. Overall, great location for skiing but service could use improvement.

Rooms

8.0

The cottage we stayed in was warm, clean, and perfect for our family with young children. The view from it was spectacular, especially with the snow falling. However, it was noisy due to being near the restaurant.

Service

5.0

While most of the staff were friendly and accommodating, my experience with the ski rental service was disappointing. The owner at the reception was dismissive, which affected our mood right before our ski day.

Location

10.0

Skotel is perfectly located for those looking to access the Whakapapa Ski Field, making it extremely convenient for skiing enthusiasts.

Dining

7.0

The on-site restaurant had a decent menu, but I found it a bit pricey, especially when traveling with kids.

Facilities

9.0

The overall facilities were good, and the communal areas, especially the mezzanine with toys for kids, added to the family-friendly atmosphere.

Steven

United Kingdom, October 2024

7.4/10

I had a mixed experience at the hotel. The staff was incredibly warm and welcoming, but I was taken aback by some issues with the service in certain situations. The rooms were clean and tidy but felt a bit outdated, and the dining options could use some improvement. Overall, it has potential, but there are several areas that could be enhanced for a more enjoyable stay.

Rooms

7.0

The rooms were tidy and clean but felt a bit old and not quite like the pictures on the website.

Service

9.0

I found the staff to be incredibly warm and helpful, particularly Amber and Elle, who went above and beyond to assist us.

Location

10.0

The location was fantastic, with easy access to the mountain and numerous walking tracks, making it a great spot to enjoy the National Park.

Dining

5.0

The food was mediocre at best; while it was filling, there weren’t many options, and some improvements could definitely be made.